Privacy Policy
Effective Date: 20 November 2019
Last Updated: June 2026
Introduction
Raz Private Hire Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, or book our services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect and process the following personal information:
Full name
Email address
Telephone number
Pickup and drop-off addresses
Postcode information
Booking details and travel requirements
Any information you provide when contacting us
How We Use Your Information
We use your personal information to:
Process and manage your bookings
Provide transportation services you have requested
Communicate with you regarding bookings and enquiries
Improve our services and customer experience
Respond to customer service requests and feedback
Conduct service-related research and analysis
Send promotional offers or marketing communications where you have consented to receive them
We will only process your personal information where we have a lawful basis to do so.
Marketing Communications
If you have opted in to receive marketing communications, we may send you information about our services, special offers, or promotions.
You can withdraw your consent and unsubscribe from marketing communications at any time by contacting us at info@razhire.co.uk.
Data Security
We take appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
While we take reasonable steps to protect your data, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting, tax, and regulatory requirements.
Cookies
Our website uses cookies to improve functionality, analyse website traffic, and enhance the user experience.
Cookies are small text files stored on your device that help us understand how visitors interact with our website.
We use cookies to:
Monitor website performance and usage
Improve website functionality
Enhance user experience
You can manage or disable cookies through your browser settings. Please note that some parts of the website may not function correctly if cookies are disabled.
Third-Party Websites
Our website may contain links to third-party websites. Once you leave our website, we have no control over how those websites collect, store, or process your information.
We recommend reviewing the privacy policies of any third-party websites you visit.
Your Data Protection Rights
Under UK GDPR, you have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information where applicable
Object to or restrict certain types of data processing
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner's Office (ICO)
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Raz Private Hire Ltd
Email: info@razhire.co.uk
We may update this Privacy Policy from time to time. Any changes will be published on this page, and we encourage you to review it periodically.